Training Videos
To order any of the following videos please fill in the Video
Order Form or Contact
us.
Connor - Leadership Skills for Customer Satisfaction
Meet Connor. At Far East Trading, an international company,
Connor is the logistics and warehouse manager. He gets things
done and he works to a process. He is a competent manager. However,
when it comes to customer satisfaction, he just doesn't get
it. He lacks knowledge and leadership skills. That is, until
he takes a little road trip.
Video: 29 minutes plus presentation pack on CD containing slide
presentation and facilitator's guide.
Price: NZ $695 plus GST
Gorillas in the Midst - Auditing to Add Value
This video is designed for internal and external auditors
of standards such as ISO 9001:2000, ISO 14001, and other management
systems and codes of practice such as in health and safety,
HACCP, health care, aged care, GMP and so on.
Video: 27 minutes plus Presentation Pack on CD-Rom containing
a Slide Presentation, Facilitators Guide and Self Study Guide.
Price: NZ$695 plus GST. NZ$1890 plus GST for training providers
/ public use.
ISO 9000:2000 in focus
This unique and contemporary video is designed to motivate
and educate managers and employees at all levels. Using actual,
international case studies, this package covers the main quality
principles of the new ISO 9001;2000 standard.
Video: 20 minutes plus Presentation Pack on CD-Rom containing
a Slide Presentation, Facilitators Guide and Participants
workbook.
Price: NZ$695 plus GST
Getting it Right – Advanced Auditing Skills
Technical matters such as ISO audits require advanced interpersonal
skills. This video show auditors how and when to use the right
type of questions and how to minimise resistance and suspicion.
Video: 29 minutes plus study guide on disk.
Price: NZ$595 plus GST
Introducing the Tools of Continuous Improvement
This best selling video is for supervisors, employees, and
teams who need to know the main quality improvement tools.
Tools include flow charts, run charts, histograms, pareto
charts, scatter diagrams, control charts, check sheets, cause
and effect diagrams.
Video: 23 minutes plus a reproducible 90 page workbook on
disc.
Price: NZ$595 plus GST
The ISO 14000 Challenge – Environmental Management
Share the experience of 3 Australian organisations. Macmahon
Contractors, Bonlac Foods and Woollahra Council, talk first
hand about how the principles of an EMS apply in their business.
Video: 21 minutes plus facilitator's guide.
Price: NZ$595 plus GST
OH&S management systems - a practical approach
Bob is a production manager. His "fix it when it goes
wrong" approach to safety clearly isn't working, and he
must find a way to improve safety performance. With Bob's assistance,
you'll uncover the main elements of a safety management system,
understand how it works, and why it's successful in achieving
continuous improvement. Sponsored by Standards Australia.
Video: 16 minutes plus guide for facilitators and self paced
learning
Price: NZ$395 plus GST
How to lead OH&S risk management
As a manager or team leader, how do you facilitate the risk
management process with your staff? What do you ask them to
do? How do you get them involved? Learn how to get your staff
to contribute to the risk management process to provide you
with a system that's complete and effective. Sponsored by
Standards Australia.
Video: 16 minutes plus guide for facilitators and self paced
learning.
Price: NZ$395 plus GST
NOTE: Videos sold under license to Nicholas and Smith Pty
Ltd - Australia.
* All prices exclude GST
* All prices are subject to change without notice
* Prices are correct as at October 2004
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